1. I live outside the EU, do I need to pay Duty and Taxes?
For all destinations outside of the EU, customers may face import and duty taxes. These vary from country to country and The Wasted Hour has no control over them. In the event that you need to pay import and duty taxes, you will be contacted directly by the shipping service and the order will not be released until you have paid. Please contact your local customs office for further details of charges.
2. Is it safe to use my credit card at The Wasted Hour?
Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems
3. How long does my parcel take to arrive?
Standard (1-2 days): €6.00
Standard (3–5 days): €15.00
Standard (5–10 days): €25.00
4. Can I return an item?
Of course. We won’t charge you for that if you’re based in Germany. If you do not like an item, simply send us an e-mail to firstname.lastname@example.org within 14 days and we will send you further instructions. As soon as the package is back with us we will transfer your money back. Please be aware that this can take up to 14 days.
Unfortunately, for international customer we cannot provide free returns so far.